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About this course
Develop confidence, learn what's acceptable, understand your role and responsibilities, know how to ask for what you want.
The role of the leader has become increasingly varied in today's work environments. There are new yardsticks in place to measure performance. There are new types of workers and working arrangements. There's so much to learn.
If you like to choose quality over price, Corelink is for you. Corelink is a leading Australian Registered Training Organisation. A Corelink qualification is the obvious choice for students wanting to demonstrate a thorough understanding of their area of expertise. Corelink takes its time to deliver wholesome programs and holders of Corelink qualifications are trusted by employers to be informed and confident.
Learning Process
This very popular course creates a supportive learning environment where participants workshop various management and leadership tecniques. Every student receives a Certificate of Attendance. Each participant receives a Myers-Briggs psychological profile describing their own psychological type. Topics include:
- Conflict management
- Self management
- Performance management
- Coaching and giving feedback
- Assertiveness
- Communication
- Managing conglict between team members
- Body language
Module One - Emotional Intelligence:
- Understanding psychological types
- Interpersonal communication
- Self management
- Assertiveness
- Body language
- Values and beliefs
Module Two - Organisational Objectives:
- Leadership, motivation and morale-building
- Teamwork and building teams
- KPIs and job descriptions
- Operational plans
- Managing change
- Communication strategies
- Problem solving
- Time management
Module Three - Performance Management:
- How people learn
- Coaching for improved performance
- Giving positive feedback
- Performance review discussions
- Addressing inappropriate behaviour
- Role-playing for performance management
Assessment Process
In order to receive the Statement of Attainment, students are required to do the following during the 2 day course:
- Conduct a role-play performance review
- Conduct a real-life coaching session
- Complete answers to general and scenario-based questions
- Develop a simple communication strategy
- Interpret simple body-language
- Understand the basics of different psychological types
- Conduct an 'assertive' role-play conversation (as opposed to submissive or aggressive)
- Create a job description and break it down into KPIs linked to an operational plan
- Develop a personal Action Plan based on tasks to do differently back at work
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BSBFLM412A Promote Team Effectiveness. This nationally recognised Statement of Attainment demonstrates you have leadership and organisational skills. This course is recommended for new supervisors and team leaders, or people who want to move into a supervision role. Many students choose to learn these leadership and skills in their own time to plan for future their career moves.
