Frontline Management Courses

Frontline Management qualifications are fast becoming the benchmark against which current and potential Australian leaders are measured.  This course is recommended for supervisors, superintendents and managers.  Today's organisations demand emotionally intelligent, business-minded managers.  An inability to communicate effectively and develop trust and respect can kill a career.  Likewise, a lack of understanding of operational planning and budgeting will quickly flag inadequacies with managerial responsibilities.

Details and Inclusions

Facilitators: Sheona Beach, Tery Ross and Ninive Badilescu
Start Dates: You can join the Frontline Management Program at any time.  Simply start by attending the next workshop on the Training Schedule
Seats Available: Maximum of 12 participants
Workshop Times: 9:00am – 4:00pm each day
Location: North Ryde Training Centre 33 Waterloo Road, North Ryde NSW 2113 map
Inclusions: Morning tea, afternoon tea, workbooks, CD with files and complimentary support for the duration of the program

Topics

BSBFLM501B: Personal work priorities and professional development
BSBFLM503B: Manage effective workplace relationships
BSBFLM505B: Manage operational plan
BSBFLM507B: Manage quality customer service
BSBFLM509B: Facilitate continuous improvement
BSBFLM510B: Facilitate and capitalise on change and innovation
BSBFLM511B: Develop a workplace learning environment
BSBFLM512A: Ensure team effectiveness
BSBFLM513A: Manage budgets and financial plans within the work team
BSBFLM514A: Manage people
BSBMGT505A: Ensure a safe workplace

Learning Process

You will learn this via a combination of workshops and workplace projects with the support of your facilitator via telephone or email at any point along the way.

How is assessment conducted?

For each unit the student may be required to submit examples of the following for assessment:

1. Portfolio of Documents
2. Supervisor's Checklist (verifying your work)
3. Team Member's Checklist (supporting your work)
4. A Workplace Project (proving your skills and knowledge)
5. Answers to Underpinning Knowledge Questions
   Your general subject knowledge will also be monitored by your assessor

As you complete your tasks, you send them to your coach.  Your coach will determine when you are ready to receive your qualification. You can work as quickly or as slowly as you like, depending on your job and your lifestyle.

Payment Alternatives

If you are not comfortable enrolling online, please call us on 1800 880 224 and we will process your enrolment over the telephone for you.

Recognition of prior learning

Yes, you may apply for Recognition of Prior Learning (RPL) when you enrol.  When you complete your enrolment form, tick the box indicating that you will seek RPL from your coach.  Your coach will then discuss this with you after you have enrolled. Please download our RPL Kit (at the top of this page).

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• Printable Course Enrolment Form