Specific Learning Outcomes

E-mail Techniques

1. Recalling a Sent Message
2. Printing a Message
3. Printing the Message List
4. Making Word the E-Mail Editor
5. Formatting Messages as Rich Text
6. Formatting Messages as Plain Text
7. Formatting Messages as HTML
8. Formatting E-mail Messages
9. Choosing Stationery
10. Choosing a Message Theme
11. Saving a Message Draft
12. Using a Saved Message
13. Sending a Voting Message
14. Receiving a Voting Message
15. Configuring Send and Receive
16. Quick Reference

Organising Messages

1. Finding Messages
2. Performing an Advanced Find
3. Assigning Categories to Messages
4. Finding Messages by Categories
5. Using a Search Folder
6. Creating Your Own Search Folders
7. Creating a Message Folder
8. Moving Folders
9. Deleting Message Folders
10. Recovering Deleted Folders
11. Sharing Folders
12. Accessing Shared Folders
13. Disabling Shared Folder Access
14. Working with Message Views
15. Creating a Custom Message View
16. Creating a Message Filter
17. Creating a Message Rule
18. Archiving Messages
19. Recovering Archived Messages
20. Quick Reference

Junk E-mail

1. Spamming and Junk E-mail
2. Understanding Junk E-mail Options
3. Marking Messages as Junk Mail
4. Marking Messages as Safe
5. Managing Senders Lists
6. Importing a Black List
7. Exporting your Blocked Senders List
8. Reviewing and Deleting Junk E-mail
9. Quick Reference

Scheduling Meetings

1. Scheduling a Meeting
2. Responding to Meeting Requests
3. Meeting Response Options
4. Tracking Meeting Responses
5. Planning a Meeting
6. Responding to a Meeting Request
7. Cancelling a Meeting
8. Responding to a Meeting Cancellation
9. Viewing Calendars of Other Users
10. Saving a Calendar as a Web Page
11. Quick Reference

Managing Contacts

1. Importing Contact Information
2. Organising Contacts with Views
3. Creating a Custom View
4. Setting Contact Activity Options
5. Entering Contact Encounter Details
6. Recording Timed Encounters
7. Reviewing Contact Encounters
8. Sending Email to a Contact
9. Adding a Contact from an Email
10. Creating a Distribution List
11. Using a Distribution List
12. Using a Partial Distribution List
13. Quick Reference

Task Requests

1. How Task Requests Work
2. Creating a Task Request
3. Responding to a Task Request
4. Completing an Assigned Task
5. Updating your Task Request
6. Quick Reference

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